Gold Label Door
Garage Door FAQ

Garage door not working? Use the information below to troubleshoot why your garage door may not be working properly. For additional assistance, don’t hesitate to call us at 303-279-7234.

garage door troubleshooting schematic

Did you know that the average American garage door opens and shuts over 1500 times a year? Similar to any other hard working home appliance, garage doors need maintenance to keep them opening and closing on demand. Before calling Gold Label Door, review the checklist below to troubleshoot what may be happening with your garage door. For more information about our garage door service offerings, please click here.

Broken Garage Door Springs - If a garage door is stuck and won't open, this may mean that the torsion springs are broken. The springs are located above the door. Get a flashlight and see if you can tell if the spring is broken. Because garage doors are used as the front door in many homes, garage door springs break more often. More use means shorter lifespans. Be careful, garage door springs are very powerful, and can prove quite dangerous for a homeowner attempting a DIY. For more information about broken spring replacement, click here.

Cables - Garage door cables are made of steel and can wear out and become frayed due to constant use. The torsion springs wind or unwind the cables to open and close the doors. If the garage door is not opening or closing properly, check the cables. Frayed or broken cables can turn your garage door into a safety hazard. Call the professionals at Gold Label Door to replace your cables . While we are there, we will check all the components of your garage door to make sure they are in good working order.

Balance - The garage door springs are what lift the door, not the opener. If the door can be easily lifted by one hand, it is in balance. The weight of the door and the torsion spring must be in sync. If they are not and the door becomes unbalanced, the torsion springs may need to be adjusted or replaced. For your safety and the safety of your family, Gold Label Door strongly recommends contacting a professional for any work involving garage door springs.

Hinges - Steel hinges can and do wear out. Check each hinge and confirm that they are screwed in tightly to the garage door. Worn out hinges should be replaced immediately to avoid future problems. Garage door hinges should periodically be lubricated with a silicon-based lubricant. Don't ever use WD-40; it is a solvent-based lubricant, and will eventually cause degradation to your door hardware. One of our technicians would be happy to come by and check your hinges, and other components of your garage door.

Rollers - If your door makes a lot of noise when opening and closing, your rollers may be wearing out. Watch for rollers that wobble while the door is moving. This means that the bearings inside the roller are broken or may even be missing altogether. These rollers need to be replaced. For quieter operation, consider replacing all the steel rollers with smooth and durable nylon rollers. Give Gold Label Door a call if you think your rollers may need to be replaced.

Motor - Garage door motors, also called openers or operators, come in many varieties. With so many different models and manufacturers, we would have to make an entire website in order to address all the issues that can occur with garage door motors. Please call our office if you have a question about your motor, and we'll be glad to assess the problem. Before you call: If you can find out your motor's brand and model, and whether you have a belt, chain, or screw-drive, we'll be able to help you much more efficiently. Click for more information about garage door opener service.

Garage Door Service
Garage Door Opener Service
Broken Garage Door Spring Replacement